Hi,
I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly URLs that aren't clickable. I've also added a URL calculation field to my kb_knowledge form, but when I put this field on my template with
<a href="${u_url}" target="_blank">${number}</a>
the emailed link is truncated to:
<a href="/kb_view.do?sysparm_article=KB10090" target="_blank">KB10090</a>.
If I then add the missing part of the URL: