KB Article template
What is the best way to add or create quick-cards in START? I would like our company logo to appear on the article templates especially the articles which will be visible to the end user. Is it...
View ArticleShowing subject matter experts on a knowledge document
I am trying to show subject matter experts on knowledge articles. I created a new table called u_subject_matter_expert. It has two fields: u_name which references the sys_user table and u_number which...
View ArticleRestrict creating multiple knowledge from same incident
When i create a knowledge from the incident by checking the box on the incident form. knowledge is created and again when i update the incident after modifying any field on the form again it is...
View ArticleHow to change a Journal field to Journal Input
Hi,I've created a new Work notes field in kb_knowledge and want it to be Journal Input. I see several mentions of changing type from Journal Input to Journal, but I can't select or type Journal Input...
View ArticleShow expired articles in knowledge search results
Is there an easy way to allow expired articles to show up in search results? Thanks!
View ArticleHow to customize Create Incident on kb_home
Hi,I need to customize where the Create Incident link points on the kb_home page. Can someone tell me where to find this link?Thanks, Jim
View ArticleCustomizing the Email Navigation Add-on Link
Hi,I noticed the Email link in Navigation Add-ons, which is off by default. It doesn't seem very useful as it is because it just pastes the KB number and short_description into the subject with no...
View ArticleKB Search Results Inconsistent
The results that show up are different from List View as Compared to Search from Banner. We are using the Berlin Release. Is there a known issue. Is there a solution to this. Is there a macro that has...
View ArticleSending a clickable link with the Email Navigation Add-on link
Hi,I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly...
View ArticleReference changes to published text
Was wondering if anyone references updates to their published text. If an article text is changed, is there anyway to reference what text was actually changed in the article and the date it was changed?
View ArticleKnowledge Documents: Opening an Image Link in a New Window
I have a knowledge document with an attachment. We want the attachment to open in a browser - we do not want the users to have to download it. There is a Wiki article, "Opening an Image Link in a New...
View ArticleAre there any samples/examples out there in demo site?
Are there any samples/examples available on any of the demo sites on the concepts like script includes, client scripts, work flows etc.,? Usually when you install any software like JDK, you come up...
View ArticleManaged Documents and Knowledge Base
Hello,We are setting up Managed Documents in our instance and want the documents to create knowledge articles. We have both the Managed Documents and Knowledge Documents plugins turned on and...
View ArticleLinking to KB articles
We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc?...
View ArticleEmailing a KB article
So I just tested emailing a KB article using the "Email" link on the article and it's pretty useless. It emails the person with the article ID in the subject and that's it. Is there a way to make the...
View Articlehow to exclude the search of attachment's property & creted_by in knowledge...
Hi, Does anyone know how to exclude the search of attachment's property & created_by in knowledge search?I have such issue for knowledge base search: I create/publish article with ID: abc . If type...
View ArticleHow to change the default content of a new KB article
Hi, When I go to Knowledge Base Plug-in and create new, In the text field by default it shows Symptoms, Cause and Resolution. How can I change this? In case if I need a company disclaimer or...
View Articleknowledge Feed back notification
I want notification to be sent to the author of the knowledge article, when the somebody give feedback. 2 notification required 1. when somebody give less than star rating 2. when somebody click on...
View Articlewhich field save the "properties" of attachment in ServiceNow?
Hi Support, Does anyone know which field save the "properties" of attachment in ServiceNow?We want to remove the index on "properties" of attachment? For example, if the attachment is created/updated...
View ArticleKM process
This would be for anybody who is the Knowledge manager or analyst for their company. What process do you have in place to manage the articles that are being created in the KB?Thank you
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